Web Developer           HC Coordinator           Replenishment Manager           Training Coordinator           Customer Service Manager           Receptionist           Beverage Staff           DPH Staff           Fruits & Vegetables Staff           Butchery Staff          

Job Information

Job Name
Customer Service Manager
Department
IT
Devision
Services Division
job code
CS01
job Status
Open
Branch Name
Cairo Festival City - New Cairo

Responsibility

• Oversee the day to day operations.
• Manage & coordinate the after sales department by distribution & movement of products to the customer.
• Manage customer queries & services required by solving problems & ensuring implacable service & products delivery.
• Analyze complaints related to work survey and propose actions to reduce complaints.
• Prepare periodic reports and submit to management for analysis & review
• Responsible for the Performance Management of the team

Qualifications

• Bachelor's degree
• Strong communication and problem solving skills
• Very Good Command of English
• Good user of MS Word, Power Point, Excel and Outlook

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